ILICLEAN

Data protection

Privacy policy

This policy describes how ILICLEAN SRL processes personal information submitted through its website, mainly through the contact and quotation form.

1. Data controller

ILICLEAN SRL · Company number 0829.350.691 · Acht Bundersstraat 55, 1933 Zaventem, Belgium. Privacy contact: info@iliclean.be.

2. Information processed

We process the information you provide voluntarily: first and last name, company, any job title, email address, telephone number, premises location and approximate size, preferred frequency and description of your needs. Limited technical connection data may also be processed for website operation and security.

3. Purposes and legal basis

Form data is used to review your enquiry, contact you, arrange a visit, prepare a quotation and follow up communications. Depending on the request, processing is based on pre-contractual measures taken at your request or our legitimate interest in responding to professional enquiries. Required legal obligations may also apply. Providing the required contact fields is necessary for us to respond effectively.

4. Recipients and service providers

Information is accessed by authorised Iliclean staff and, as needed, by technical providers:

  • Netlify, Inc. (United States): website hosting, form submissions, storage and technical security logs.
  • Google Workspace (Google): business email and form notifications.
  • Wix: domain and DNS management; not website-content hosting.

These services may involve processing or access outside the European Economic Area, particularly in the United States, subject to the relevant providers' applicable transfer safeguards. Contact us for information about these arrangements.

5. Retention periods

  • Unanswered or inactive contact enquiries: 12 months after the last exchange.
  • Quotations not accepted: 24 months after the last exchange.
  • Client records and correspondence: throughout the business relationship, then up to 5 years where justified.
  • Accounting and tax records: statutory retention periods, generally 10 years.

Longer retention may be necessary to comply with legal obligations, handle disputes or defend legal claims. Data is then deleted or appropriately anonymised.

6. Security

We and our providers use appropriate measures to reduce unauthorised access, loss and alteration, although no internet transmission is completely risk-free.

7. Your rights

Under the GDPR and where applicable, you may request access, correction, erasure, restriction, objection or data portability. Contact info@iliclean.be. You may also complain to the Belgian Data Protection Authority.

8. Cookies and analytics

The website does not include advertising cookies or third-party analytics tools. Strictly necessary technical mechanisms may be used by the hosting provider for security and operation. See our cookie policy.

9. Policy updates

We may update this policy to reflect changes in processing or service providers. The updated version will appear here.